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Privacy Policy

Last updated: January 4, 2024

1.- Data Controller and Description

1.1.- Data Controller

The data controller for this site is Nombre de tu SL. (hereinafter The Company), Dirección fiscal aquí.

Tax ID (NIF): B77777777

Email: legal@tudominio.com

1.2.- Description

Acceptance of the privacy policy of The Company (hereinafter “Privacy Policy”), is a necessary condition for using our website, product and/or service purchasing service, online store, and social networks (hereinafter the “Service”).

This Privacy Policy regulates the collection, processing, and use of your personal and non-personal information as a user of www.besmash.es, as of the effective date appearing in the header.

To process your personal data, The Company complies with current local and European legislation, as well as its developing regulations.

2.- Information Collected

The Service can be used without providing any data, although to purchase a ticket you will need to provide us with some personal data. The information (personal or non-personal) collected by the Service may vary depending on that.

The personal and non-personal information collected by the Service will reach us through three channels: 1) automatically collected, 2) voluntarily provided by you, and 3) provided by third parties.

2.1.- Automatically collected

This information will consist of:

  • That which is collected through cookies or similar mechanisms stored on your device, always with your consent or according to other legal bases. Check our Cookie Policy for more information.
  • The IP address from which the connection is made, the type of device used and its characteristics, the operating system version, the browser type, the language, the date, the country, the time of the request, the referring URL, the exit URL, or the mobile network used, among others.
  • Service usage data and possible errors detected during its use.
  • Furthermore, The Company uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user’s IP address, which will be transmitted, processed, and stored by Google on the terms set out on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

In any case, you can disable Google Analytics cookies from here.

2.2.- Voluntarily provided

This information will consist of:

  • That which is required by The Company to complete the purchase of a product or service: name, surname, email, address, Tax ID (NIF), and phone number.

All data is mandatory.

If you make a reservation on behalf of another person through the Service, for example for a gift, you guarantee to have legitimately obtained the personal information of those other persons before providing us with their data.

  • The information, personal or not, that messages sent through the contact or opinion channels established in the Service may contain, for example, your name, alias, or email.
  • Your photograph, name, nickname, or geolocation if you decide to participate in any of our social media activities.
  • The information required to subscribe to our newsletter, such as your email.

2.3.- Provided by third parties

This information will consist of:

  • That which is provided by payment systems or credit card processors, such as the time of purchase or its amount.
  • That which is provided by the courier services delivering your order, such as the date and place of delivery.

3.- Rights and Purposes

We inform you that filling in the forms is voluntary. However, if you do not fill out the mandatory fields (usually marked with an asterisk), the use of some functions of the Service will not be possible or will be limited.

The personal data you provide us is incorporated and will be processed in the Record of Processing Activities owned by The Company, among others, in order to respond to your requests, provide the requested service, and keep you informed about matters related to the company’s activity and its services.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and portability of your personal data at any time via email addressed to: legal@tudominio.com or postal address: Dirección fiscal aquí

In both cases, you must identify yourself with your name and surname, along with a copy of your ID card or national ID.

In the event that you have given consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Furthermore, if you consider that there is a problem with the way The Company is handling your data, you can direct your claims to the corresponding data protection authority, being the Spanish Data Protection Agency the indicated one in the case of Spain.

4.- Age

Regarding the use of the online service, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement and use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

You declare that all the information you provide to access the Service, before and during its use, is true, complete, and accurate.

5.- Use of Data

The Company will use the collected data to:

  • Manage, provide, and update the Service (the legal basis being the contract).
  • Address the questions you raise (the legal basis being our legitimate interest in attending to our users’ requests).
  • Process the payments you make (the legal basis being the contract).
  • Share data, such as your image, on our social networks (the legal basis being our legitimate interest in the dissemination and promotion of our products).
  • Send you our newsletter and promotional offers via email (the legal basis being your consent or our legitimate interest based on the prior contractual relationship, as appropriate).

You can unsubscribe from these from the email received itself or by contacting us at the email address legal@tudominio.com. However, you will not be able to unsubscribe from certain correspondence from us, such as messages related to the security of your data or the terms and conditions of the Service.

  • Maintain the security of the Service, investigate illicit activities, enforce our terms and conditions, and assist law enforcement agencies within the framework of their possible investigations (the legal basis being our legitimate interest in ensuring and maintaining the security of the Service and its users).

The Company does not use automated decision-making, although it may generate basic user profiles, the legal basis being our legitimate interest for commercial purposes and providing personalized offers.

Likewise, The Company may use user information in the form of aggregated and anonymous data to display to third parties. It may also share statistics and demographic information about users and their use of the Service with third parties. But none of this will allow these third parties to identify you personally.

5.1.- In emails and contact forms

The Service Site website has SSL encryption that allows the user to securely send personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files of the record of processing activities owned by The Company.

In this regard:

  • We will receive your IP address, which will be used to verify the origin of the message in order to offer you appropriate recommendations (e.g., presenting information in the correct language) and to detect possible irregularities (e.g., potential cyberattack attempts on the Service), as well as data relating to your ISP.
  • Likewise, you can provide us with your data via phone, email, and other indicated communication means.

Regarding the communication means used:

  • Our payment service providers for paying for the provision of our services are VISA and Mastercard. At no time will the Service or its staff have access to the banking details (e.g., credit card number) that the user as a customer provides to those third parties.

On the other hand, certain services provided through the website (for example, the possibility of participating in a promotional code contest or sweepstakes) may contain specific conditions regarding the protection of personal data. It will be necessary to accept them prior to participating in those services.

5.2.- On social networks

The Company has profiles on some of the main social networks, being the controller in relation to the data published on them (for example, photos uploaded by The Company in which people’s faces appear).

The processing that The Company will carry out with the data within each of the aforementioned networks will be, at most, that which the social network allows for corporate profiles. Thus, The Company may inform, when not prohibited by law, our followers by any means allowed by the social network about its products or offers, as well as provide a personalized customer service.

In no case will The Company extract data from social networks, unless the user’s consent for this was specifically and expressly obtained.

5.3.- In sweepstakes

By participating in promotional actions organized exclusively by The Company, the data you provide will be processed only by us for the purpose indicated in the statement of the action and its corresponding legal conditions.

6.- Data Retention

The following indicates how long the data processed by the Service is retained:

  • Disaggregated data will be retained with no deletion deadline.
  • Customer data will be retained for the minimum necessary time, up to:
  • 5 years, according to Art. 1964 of the Civil Code (personal actions with no special time limit).
  • 6 years, according to Art. 30 of the Commercial Code (accounting books or invoices, for example).
  • Newsletter subscriber data will be retained from the time the user subscribes until they unsubscribe.
  • User data uploaded by The Company to its social networks will be retained from the time the user provides consent, or the data was uploaded in accordance with the legitimate interest of The Company, until they withdraw it.

7.- Data Shared with Third Parties

There are third parties that manage part of the Service.

The Company requires them to comply with this Privacy Policy where applicable, in addition to having their own. However, The Company shall not be liable for compliance with such policy.

Under certain circumstances, The Company may share, use, or preserve some of the collected personal information with third parties:

  • To provide the Service:

Service providers that perform functions on our behalf, such as payment services, web hosting, business analytics, customer service, marketing, or merchandising purchase services. These service providers may collect and have access to the information they need to perform their functions, but are not permitted to share or use the information for any other purpose.

  • To cooperate with competent authorities:
  1. a) If we believe it is reasonably necessary to satisfy any law, legal process, or legitimate interest anywhere in the world. In any case, we will only provide the strictly required information.
  2. b) If we believe this action is appropriate to enforce the terms and conditions of The Company.
  3. c) If necessary to detect or prevent fraud or security-related issues concerning The Company, its providers, and users.

8.- Security Measures

The Company adopts all necessary technical and organizational measures to protect the security and integrity of the collected personal and non-personal information. Both against unauthorized access and its accidental alteration, loss, or destruction.

In any case, The Company cannot guarantee absolute security of the collected information, so you must collaborate and use common sense regarding shared information at all times.

You understand and acknowledge that, even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.

9.- Changes to the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you about its changes by sending a notice to the email address provided and/or by placing a notice in a prominent location on our website.

10.- Contact

If you have questions about this Privacy Policy, contact us at:

Email: legal@tudominio.com

Address: Dirección fiscal aquí